North Carolina Immunization Program
Oct 29, 2026
North Carolina Immunization Program (NCIP) is sharing an important update regarding McKesson vaccine cooler returns. UPS Auto-Pickup process for EcoFlex cooler returns began Monday, Oct. 12, 2026.
This process streamlines cooler returns by removing the need to schedule pickups manually. Note this update to the cooler return process does not impact the spoiled/expired vaccine return process, which remains the same.
How the Process Works
- Automatic Pickup Scheduling: UPS will automatically schedule a pickup for empty EcoFlex coolers within one to two business days after delivery. Providers do not need to call or initiate a manual pickup request online.
- Standard Return Labels Included: Coolers will continue to arrive with standard return shipping labels inside the box. Providers are welcome to use these labels to send coolers back through standard shipping channels if they prefer not to wait for the scheduled UPS auto-pickup.
Key Operational Details
- Vaccine Product Removal: Providers must ensure that all vaccine products have been thoroughly unpacked and transferred to appropriate storage prior to returning the cooler. In addition, temperature monitors should be removed and disposed of as per standard practice.
- Exceptions: All locations currently eligible for cooler returns via the UPS label will be part of the auto pickup process. Locations where the UPS label process is not currently available will continue to follow their current cooler return procedures.
- Pickup Reattempts: If UPS is unable to complete the initial pickup, up to three automatic reattempts will be made.
- Missed Pickups and Escalations: If the cooler has not been collected after three reattempts, contact McKesson Customer Service directly for support or return the shipper using the UPS label included.
For questions or assistance, contact McKesson Customer Service:
- Phone: 1-877-822-7746 (Monday–Friday, 8 a.m. to 8 p.m. ET)
- Email: cdccustomerservice@mckesson.com